DRI E-Commerce Store Manager

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DRI E-Commerce Store Manager

General Information

Job Type:

Volunteer

Team:

Land of Shambhala Team

Preferred language:

English

Contract type:

Volunteer

Location:

Remote

EAP Level:

Increasing

Description

We are seeking an experienced and detail-oriented Shopify Store Manager to oversee the daily operations, performance, and growth of our online store. The ideal candidate will have a strong understanding of e-commerce best practices, digital marketing, and customer experience — ensuring the store runs smoothly, efficiently, and with brand consistency.

Responsibilities

Store Operations & Maintenance

Manage the end-to-end operations of the Shopify store.
Regularly update and optimise product listings, collections, and imagery.
Maintain accurate inventory and pricing information.
Ensure the website is visually appealing, functional, and mobile-friendly.
Oversee integrations, apps, and troubleshooting of any technical issues.

Order Management & Customer Experience

Monitor and process online orders, refunds, and exchanges.
Communicate with customers regarding order status, inquiries, or issues in a timely manner
Liaise with Secretary DRI on physical stock levels, shipping and posting requirements/enquiries
Ensure timely shipping and accurate tracking information in conjunction with Secretary DRI.

Sales Growth & Marketing Support

Coordinate product launches, promotions, and discount campaigns.
Update banners, homepage content, and marketing assets.
Identify opportunities to increase average order value and customer retention.
Identify and create social posts to increase store traffic

Content & SEO Management

Write and optimise product descriptions and meta data for SEO.
Maintain consistent branding and tone across all site content.
Manage blog or news updates to support engagement and search visibility.

Reporting & Continuous Improvement

Generate regular sales and analytics reports.
Review store performance and recommend improvements.
Keep updated with Shopify features, tools, and e-commerce trends.

Communication & Relationship Building:

Foster and maintain relationships with DRI Sangha team.

Skills & Qualifications

Administrative Support

Experience with Klaviyo, Meta Commerce, or Google Analytics.
Basic understanding of HTML/CSS or Shopify Liquid (advantageous).
Background in retail, marketing, or design is a plus.
Proven experience managing a Shopify or e-commerce store. Strong knowledge of Shopify Admin, apps, and integrations or similar.
Experience with product management, SEO, and digital marketing tools.
Excellent written communication and customer service skills.
Attention to detail with a focus on accuracy and presentation.
Ability to manage multiple tasks and meet deadlines independently.
Organised and proactive with a problem-solving mindset.
Creative eye for branding and online presentation.
Reliable, self-motivated, and comfortable working independently.

Why This Role Is Important

This role directly supports Rinpoché’s vision to create the Golden Age of peace and harmony on earth through the Kalachakra Tantra. Your work helps Dzokden to inspire transformative experiences that cultivate deep inner realisation through a strong compassionate and devoted heart. The virtue generated through your Dharma service is dedicated to the accumulation of merit which is essential for the path to enlightenment. You have the opportunity to practice the path through a mundane, samsaric role and see how it is possible to transform ordinary work into extraordinary opportunities. This will help you learn to walk the real tantric path.

Projects You Will Impact

Land of Shambhala Retreat Center

Learn about the project ➔